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EE not working in Sweden

garrypfoster
Visitor

Hi 

my partner and I are both on EE and are on holiday in Sweden and even though we are being charged £2.59 per day for roaming both our phones stopped working within the last hour and cannot access anything other than Wi-fi at our hotel.

why has this happened……neither of us has a spending cap set.

Garry ******

[Mod edit: Please do not post personal information on the public board. Thanks!]

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

If you're being charged the daily rate, then you must be using your call, text or data allowance. It therefore follows that you have a network connection and have thus been roaming. In this scenario, toggling flight mode and/or manually changing to an alternative local network often resolves issues.

That said, Xray does ask a very relevant question - the answer to which will confirm the assumptions I've made above,

View solution in original post

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

@garrypfoster wrote:

both our phones stopped working within the last hour


& were they working before that? For how long?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

If you're being charged the daily rate, then you must be using your call, text or data allowance. It therefore follows that you have a network connection and have thus been roaming. In this scenario, toggling flight mode and/or manually changing to an alternative local network often resolves issues.

That said, Xray does ask a very relevant question - the answer to which will confirm the assumptions I've made above,