VoLTE (4G / 5G calling) when roaming…

[_MrR_]

Dear EE,

I love your roaming offerings. You offer me 5G in more places via more carriers than my previous supplier (ironically a provider who used to brag about 5G roaming). 

So whilst I’m loving the coverage, I’m wondering when you’re going to be adding VoLTE (or 4G / 5G calling) to the mix. On more recent trips, I’m noticing that the said other carrier (who are my network on my work phone) are offering this functionality however EE are not. 

As more and more networks close their 3G networks, it leaves me at the very best on 2G or even sometimes with no data connection at all and some very poor quality voice calls. 

Hoping this is on the roadmap in the not too distant future.

[Katie_B]

Hello @_MrR_. 

Thanks for coming here. 

As long as you have a compatible device and SIM you will be able to connect to 4G whilst roaming.

WiFi Calling is not currently supported whilst roaming. 

Katie

[_MrR_]

Thanks for the reply. 

As per my post, I’ve praised data roaming. I get 5G in more places so I’m very aware 4G is available. That wasn’t my question.

I also posted that I get poor quality voice calls due to 4G / 5G calling not being available when roaming. 

So as other networks introduce this feature as it’s needed due to the closure of 3G networks around the world, I was wondering how far down the road the introduction of 4G calling when roaming is.

I’d not asked about WiFi calling. It wouldn’t help when out and about anyway. 

[Katie_B · Accepted solution]

Hi @_MrR_. 

My apologies, I read the post incorrectly. 

4G Calling is not yet available for customers abroad and I do not have any dates to share at this moment in time. 

Once we have more information regarding 4G Calling abroad it will be updated on this page. 

Katie

[_MrR_]

Thanks for the reply and for the link. 

I’ll keep an eye on the page, sure it’s not too far off if the competitors are already offering it 👍

[_MrR_]

Hoping EE are going to get 4G / 5G calling whilst roaming working. 

Can use the phone in more places now with these new roaming offers, really want to be able to make calls without the calls dropping back to 2G. 

[_MrR_]

Resurrecting this chain as I traveled to Spain and Gibraltar last weekend and yet again, EE still don’t offer VoLTE. 

From a real customer experience, it means your incoming / outgoing calls all result in you losing your 5G connection with the phone jumping back to 3G (in countries that still have 3G, it not - you’re back on 2G). 

What I found this weekend in Spain was that it meant I couldn’t make calls. The quality was too poor. Luckily, knowing what was sitting behind this, I was able to switch to FaceTime audio to make the call over Movistar’s lightening fast 5G.

So data roaming, you’re one of the best. 

My fellow travellers with Three and Vodafone all had VoLTE when roaming meaning their calls were crystal clear, right like making one here in the UK. 

So whoever your product team is, can you please give them yet another nudge!