Roaming not available

I12sneeze · ‎17-11-2025

your app and website are down and I am getting no response to txts to 150. I need to urgently fly. I am booked on the 7.30 to Nice tomorrow. I need access to a roaming add on. Phone lines are off until after I fly.
How to I access support when you are updating everything please?

XRaySpeX · ‎18-11-2025

Doesn't matter! You don't buy a roaming add-on until you arrive in a country and are offered to buy it from a Welcome msg.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎18-11-2025

Doesn't matter! You don't buy a roaming add-on until you arrive in a country and are offered to buy it from a Welcome msg.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎18-11-2025

The free roaming facility enabling access to foreign networks is a one-off activation. It then remains active unless you explicity request it removed.

Ali_A · ‎18-11-2025

HI @I12sneeze

By default you should have roaming access for EU countries already activated. If you find it's not, you can call Customer Service from abroad using a different phone.

You can add roaming bundles once you arrive to our destination country using the EE app, or as @XRaySpeX mentioned by following the link you receive in the text message when you land.

Ali