Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 6398 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6338 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 61525 Views
  • 290 replies
  • 89 Helpful

No service in Turkey, can’t call help or text

Good luck with that. Spent £60.00 on landline charges and it still did not work. The idiot st EE said just go from cafe to cafe to get a signal. Basically EE does NOT WORK IN TURKEY. I was in Turkey May 25. Automatically connect. What a load of rubbi...

Increase in roaming issues

Is it me or does there seem to be an increase in roaming issues since the plan and purchase changes ? I appreciate some issues are lack of understanding by customers as to what they need to do. But there seems to be regular issues with some countries...

ukms by Established Contributor
  • 457 Views
  • 1 replies
  • 1 Helpful

Resolved! PAYG in Germany

Hi, my daughter is going to Germany, she is currently on a PAYG subscription pack, does she need to purchase a or roaming pack or will the pack work without extra charges? 

Resolved! Roaming for over 1 month

I will be in the US for 6 weeks and it looks like my only option is to buy six 7-day passes. There must be a cheaper way to do this? All the EE help is utterly useless.

Stuck in USA ee are rubbish!

I am stuck in the USA and can’t make calls to ee and need to urgently. There is no way to contact ee. an awful provider cutting corners again.What can I do? 

Dan516 by Investigator
  • 1987 Views
  • 35 replies
  • 10 Helpful

Resolved! EU Roaming

Hello ,my "contract" for pay monthly SIM expired some time ago - but the deal I have is still favourable so I've not upgraded . (I have a 40Gb/month deal which was locked in on a promo at 100Gb a month for the same price  )I'm travelling to Spain , I...

Winelad by Investigator
  • 579 Views
  • 2 replies
  • 8 Helpful

Issue with Calling Greece While Roaming in the US

I’m currently roaming in the United States and have the international roaming add-on active on my account. When I first arrived, I was able to make calls to Greece without any issues. However, starting the following day, I’ve been unable to connect c...

Elina_K by Valued Contributor
  • 1613 Views
  • 16 replies
  • 1 Helpful

Resolved! Esim

@MembersIm due to go away to Spain tomorrow so have added a roaming add on for one week. I’ve also got a free 5gb eSIM from the company I booked the holiday with. Is there any benefit to me using this eSIM, will it have any impact on my roaming add o...

Belburn78 by Contributor
  • 472 Views
  • 1 replies
  • 2 Helpful

Roaming not working

Hi i need your help. I came turkey yesterday but i have done roaming which i am paying £5 daily but problem is i can not call directly to anyone and also no calls are coming only i can use internet. Please help me it’s important for me 

Rasel93 by Explorer
  • 510 Views
  • 3 replies
  • 4 Helpful

Turkey also includes Northern Cyprus

I am heading to the Greek side of Cyprus myself this summer and so I decided to check if roaming in Turkey includes Northern Cyprus. Entering Turkey in to EE’s roaming fees search box indicates that (as of today’s date at least) Turkey also includes ...

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