Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 7252 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6600 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 63286 Views
  • 290 replies
  • 89 Helpful

Resolved! Unable to make or receive calls in the US

This isn’t helpful when you can’t make or receive calls. We have the same problem in the US. Both me and my wife are on EE and neither of us can make or receive any calls and all EE want to do is call them. please can you resolve asap

Roaming

We’re in Spain and my children’s phones won’t work unless connected to the WiFi. Never had this problem last year in Greece. I’ve tried setting to 4G, turning on and off again, texted roaming to 150 to check it’s connected, any ideas? Thanks 

Lhsby by Visitor
  • 392 Views
  • 2 replies
  • 9 Helpful

Resolved! Unable to make ir receive calls when roaming

I checked my ee app before going overseas and was told I was set for roaming. On arrival in Oman I received two texts,  the first telling me of costs if I used local carrier Omantel, which I am connected to.The second invited me to buy a package for ...

Resolved! Pacchetto estero

Buongiorno, ho un abbonamento ricaricabile, vorrei utilizzare dati e chiamate anche in Italia e in altri stati nel mondo, esiste un pacchetto che sia degno di un pagamento normale e non costi eccessivi oppure questo businness nn terminerà mai...invia...

rorosu by Visitor
  • 413 Views
  • 2 replies
  • 4 Helpful

Resolved! Roaming

Hi there, I purchased a different travel sim because I didn’t want to me EE the 2.50 per day. My roaming and data is completely turned off from EE and I only have my data turned on for the travel E sim, why am I getting charged roaming from EE when I...

Resolved! Roaming complaint

Was in USA  2wks (7th May - 23rd May).<span;>Sent ROAM text to 150 as requested and followed instructions on arrival in USA to activate a £25<span;> 7 day roaming pass..recieved confirmation of activation, yet had no calls or texts..unable to connect...

Bukhuth by Visitor
  • 641 Views
  • 2 replies
  • 3 Helpful

Tried both those numbers. All listed numbers for EE and BT fail. Have tried several times too

dickhay1 by Investigator
  • 568 Views
  • 4 replies
  • 1 Helpful

Resolved! Call forwarding

Hi, if I set up call forwarding on a work phone that's in the UK to send calls to a UK phone that's abroad. Will there be any charges for my work phone or the people calling it ?.

Resolved! Can’t make calls in Australia

Hi.I’m having the same problem as a few others it seems. I Have purchased the 7 day pass & have confirmation of it. I have tried all the suggestions from previous posts. I have Telstra set manually. Turned phone on & off a few times. Still nothing. I...

Smatty305 by Investigator
  • 693 Views
  • 4 replies
  • 4 Helpful