Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 11100 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 8690 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 74407 Views
  • 290 replies
  • 89 Helpful

Charged for ROW call on Full Works plan

I wonder if anyone can help me?I've got the iPhone Full Works plan, and have recently been in Canada, where I believe all my calls within Canada should be covered. However, on my most recent bill I've been charged for a call to a North American numbe...

Whitty226 by Investigator
  • 1129 Views
  • 7 replies
  • 2 Helpful

Resolved! I can’t make calls in Montenegro

I recently purchased zone 1 roaming pass but I cannot make any calls back to the uk or anywhere else. I can access internet fine, why?

Resolved! How to enable data roaming

My son's phone is on my account. We are both on holiday, and both text Roaming before we left the UK. On his phone he is unable to select data roaming, the option is not there. He has text Roaming again, but no joy. How do I get EE to enable it? 

B_K by Investigator
  • 1199 Views
  • 6 replies
  • 1 Helpful

Resolved! Roaming to Asia (Hong Kong, Japan and Korea)

Hi there, I'm currently using EE One (with home broadband and unlimited mobile plan), I'm going to Asia for a month include places like Hong Kong, Japan and Korea, how can I change my mobile plan so that I can using my unlimited data in Asia (as I re...

Resolved! Restoring my previous plan

Hi Ali_AI hope you are well. I have just returned from the US and had purchased Full Works in order to get a Roam Further Pass, I think?The assistant at the Edinburgh Gyle shop said I needed to return to the shop after my trip to have the extra deal ...

Resolved! Thinking about another line but worried about roaming

So I've been with EE since time began. If I order an additional line will I still benefit from no roaming additional charges as I do with my current contract line?  Also is it possible to get the additional line as an e-sim as I'm abroad now for a wh...

JILLYBOB by Visitor
  • 1519 Views
  • 2 replies
  • 6 Helpful

Resolved! Roaming pass renewal

I have a 7 day roaming pass in South Africa will i get sent a text when it runs out so that I can purchase another one? I can’t seem to add one on yet - it runs out today

NJCL by Visitor
  • 494 Views
  • 1 replies
  • 1 Helpful

Resolved! World roaming

I have just upgraded my sim to Full works for iPhone, it has world roaming; will it cover Egypt?

LS25 by Explorer
  • 918 Views
  • 4 replies
  • 9 Helpful

Roaming USA

I've just landed in San Fran and can't connect o any non wifi' internet. My airplane mode is off, Roaming is on and I've tried texting EE the cue up responses but the messages don't send. When I try and click the data add on message I did get when I ...

Roaming feedback

Hopefully it's ok to post good news!I'm on EE full works (with EE broadband), and EE roaming worked perfectly in Denmark/Sweden/Norway. 5G in most places. Fast. just worked. 0 effort. Nice to have a decent 50GB fair use policyMy wife was trying anoth...

planetf1b by Established Contributor
  • 665 Views
  • 2 replies
  • 7 Helpful