@MichaelGrubb wrote:
I moved to a new contract last month for international use - in discussion at a store.
I am now in Brazil and its a total nightmare:
- it still asks me to pay for roaming, on arrival I signed up to weekly allowance and it was exhausted in a few hours - I signed up for a day, and the data was gone within less than an hour. What's going on?
Roaming costs are listed at https://ee.co.uk/roamingrefresh or https://ee.co.uk/help/mobile/roaming/roaming-costs > Brazil.
The £7.50/day pass provides 500Mb of data, so the logical conclusion is that you've used that allowance. Most phones have a data counter facility which itemises data usage down to individual apps - the only cast iron guaranteed way of knowing how you've used the bundle is to have made a note of the contents of this menu option on first arrival, and comparing it with now.
As one possible example, it wouldn't take many automatic background updates combined with some basic web browsing, to use up this allowance. You won't be the first, or the last, to query "what have I used my data on?"
@MichaelGrubb wrote:
- it appears completely impossible to reach a human being in EE to sort this. 150 doesnt work. The number on their website 07953 966 150 seems unreachable, and yes I tried +44, 0044, and even 01044 as prefix. I get either a direct error, or a stream of auto Portuguese which presumably is telling me I cant do international dialling.
The most reliable way of dialling a UK number from abroad will always be to use +44 and drop the leading zero. It's intentionally an international standard to avoid the numerous variables.
As per https://ee.co.uk/mobile/international/roaming-contacting-us-from-abroad the recommended number is +44 7953 966150. You allude to having problems with international calling, in which case this would naturally affect EE's number just as any other number. This could potentially be due to an international call bar being active on your line - have you been able to call "out of country" in the past? Can you call "in-country"?
Unfortunately, the only way of resolving this will be to contact EE-CS using another method - it's a natural catch-22 thus you need to break that. The myEE app offers live chat, otherwise you'll need to use another phone or potentially a web-calling app.
