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Sim card abroad

IjeomaElliott1
Investigator
Investigator

Hello 

I live abroad but have an ee sim as UK is my home country. But I am unable to receive calls, receive OTP no. Text. Please can you check why this is the case from your end

3 REPLIES 3
IjeomaElliott1
Investigator
Investigator

I have a dual sim card phone. One is EE and the other is MTN South africa. I need to be able to us my EE sim as I receive calls and OTP text from the UK. How can this be fixed? How can I turn on my EE phone sim whilst I am here in South Africa?

Hello 

I live abroad but have an ee sim as UK is my home country. But I am unable to receive calls, receive OTP no. Text. Please can you check why this is the case from your end.

I have a dual sim card phone. One is EE and the other is MTN South africa. I need to be able to us my EE sim as I receive calls and OTP text from the UK. How can this be fixed? How can I turn on my EE phone sim whilst I am here in South Africa?

 

@IjeomaElliott1 : Can you make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP