Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[Schockwave]

@mdwh , if you still have the old plan and not upgraded, you should still get free EU roaming, it is only if you upgraded, started a new plan, but I would suggest speaking to customer service, as they can check that out for you.

[_MrR_]

As promised, coming live from Istanbul, I can confirm my phone is working perfectly (even the lack if VoLTE when roaming isn’t bothering me today as Türkiye still has 3G networks) and I’m getting 1069 meg on Turkcell 5G. 

So I’ll be sticking to the Full Works plan, it checks all the boxes it seems! 

[gkpdex]

good news, however, £48 per month is quite pricey

[_MrR_]

That’s a fair shout, thankfully I got a discount code that reduces it to £24. Add in the fact I can get an inclusive add on and also a free watch plan, it does cost in for me 👍

[gkpdex]

Is that £24 for one year then £48 thereafter?

[ukms]

There are often offers circulating which bring the cost down a fair bit. I mine works out at £32 and my wife’s is £30 (both full works). As you mentioned the current offer is £48 but half price for 1 year.  So averages out at £36 pm for 24 months. 

[_MrR_]

I have a friends and family discount on my account meaning it’ll be £24 for the duration. That’s what made it worth while for me. The package I moved from was being charged at £18 something after the latest price hike so not a massive jump for the benefits I’ll now get

[hotpot01]

Hi

I noticed your message on the Welcome Txt said calls to the UK and Text are chargeable, do you know if this is correct as I would assume they would be inclusive.

Thanks 

[_MrR_]

It says ‘Calls to countries other than here or the UK’ meaning calls within the destination country and back to the UK are inclusive. 

[hotpot01]

Durgghhhh

Sorry completely misread it 👌