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Account is blocked by fraud team

HiYesterday without no reason my ee account got blocked and sim stopped working. I called to EE Customer support and they told me that account was blocked by fraud team and nothing could be done to unblock it. I didn't receive any communication from ...

dpmz by • Contributor
  • 1301 Views
  • 15 replies
  • 5 Helpful

Payment not processed but £ taken?

Hi, I paid my bill via Apple Pay, the screen on EE said payment not processed. However the money has been taken from my bank?will this be refunded to me? I am not happy to pay my bill twice and wait for it to be returned.

Sgabr11 by • Explorer
  • 1189 Views
  • 5 replies
  • 0 Helpful

Coverage in Wednesbury

Update: 10 April 2025 Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with th...

Leanne_T by • EE Community Support Team
  • 6808 Views
  • 63 replies
  • 24 Helpful

Notifications

I keep getting ee voicemail notifications. They come in rapid succession. There are no voicemails. I have tried some things. Nothing works so far. Any help would be appreciated 

Dux90 by • Investigator
  • 43 Views
  • 6 replies
  • 3 Helpful

Account

Why does my account say still setting up after a year of being with these I can’t even talk to them through the app or can’t add WiFi 7 

Resolved! Online chat

Hi all I am trying to contact ee thought there online chat. I can’t contact them through the phone .any ideas ?thanks 

Swann69 by • Investigator
  • 20 Views
  • 1 replies
  • 1 Helpful

Resolved! Free watch with pixel 9

Hi does anyone have the link for the free Fitbit watch that come with the Google pixel 9a, I'm due to order it tomorrow as had to wait 28 days but can't find the link for it now 

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