Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[Katie_B]

Hi @drzia. 

There is two new products, one for EU Zone roaming and one for ROW Zone 1. 

Those with eligible plans will be able to select the Inclusive Extra suitable for their destination.  

Information on plans eligible can be found by visiting the Inclusive Extras T&Cs.

Katie 🙂

[Plymouthbloke1]

Hi @Katie_B ,

You've missed the point. The new Full Works plans have EU and the 5 ROW countries bolted on - they’re not inclusive extras as such as you cannot choose them or replace them - they come with the tariff. What’s been asked (repeatedly) is what happens with those plans? Nobody seems to have the definitive answers.

[chistery]

I'm on a full works plan now, and it's still the "old" 5 ROW included add-on.

It would be very unusual for EE to apply a better roaming deal to existing customers.  Usually you have to upgrade, like we did recently to get 5G SA.

[Matt_124]

Hi @chistery,

Likewise, I am also on a Full Works plan the same as yourself.

I wouldn't have an issue with "existing customers" getting a better deal, except for the fact that a lot of those who took the Full Works plan after 29th August are also existing customers and the change has been poorly defined for them.

Updating the Roaming Inclusive Extra choices for older plans is undoubtedly a good thing for people on those plans. 

...But those plans are no longer available and a lot has been said about how EE are improving their Roaming services for their customers. As it stands right now, none of the recent or new plans have been improved in any way as Roaming isn't an Inclusive Extra anymore since August 29th.

In relative terms, the new plans are almost worse than the older ones.

It seems entirely dismissive of those who have committed their loyalty and went onto a newer plan that is generally  more expensive and is supposed to be an upgrade over the older All Rounder and Full Works plans.

It could very well turn out that its all a panic over nothing and that we get the additional countries, but the communications from EE's central Communications teams have been dreadful.

I appreciate the Guides and Community Support Team can only give out whatever info they're given. It's just been really poorly managed so far.

[Damienw1]

I think what needs to be made clear is if someone on a full works plan will even be able to select this as an inclusive extra while not ideal it would at least give access to it.

However I'm not sure it would work alongside the roam Eu and Roam further that's already built into the plan.

[chistery]

If I look up Turkey, MyEE says I can buy a 1day/7 day pass for it so I would expect it to work but as you can only buy when you arrive, I can't prove that.

[Matt_124]

That would somewhat be understandable as an interim solution, but with the way they've structured the Tariff Refresh in August I don't think it's an acceptable solution to the problem.

The entire logic and reasoning of the change was that you got your Roaming included for the EU and 5 ROW destinations alongside your single Inclusive Extra instead of the 3 previous (of which 1 of these was your Roaming Pass). 

It would be going backwards on their entire strategy with Tariff Refresh and further reducing the value of the Full Works plan after changing to the 1 Inclusive Extra model and I don't think it is a change that customers should be willing to accept.

If they can do it as an Inclusive Extra for those that have 3 Full Works Choices, they can 100% do it as a Free Addon for those that only have the 1 Choice like they have done with Roam in EU and Roam Further.

[Matt_124]

It would likely work, as it's a separate pass and there's no technical reason why it shouldn't.

It just doesn't make sense to have to pay for it when older All Rounder and Full Works plans can get it for free with an Inclusive Extra.

[Damienw1]

My fear is it won't work or won't be available leaving those with a full works plan in an even worse position

[Matt_124]

Unfortunately we won't know until some poor sod has to be the guinea pig and reports back😢

That is unless EE can get their comms together in the meantime.