Roaming in USA

[Jono900]

Help please, 

Arrived in Florida, got text confirming roaming all good to go can receive texts. 

However maps doesn't receive any signal or connect when out of the house and away from WiFi.  

On t mobile as carrier. Tried customer service and can receive texts but unable to respond as reply will not send. 

Please help as I'm not particularly techy and can't understand why my nephew who is on holiday with us gets a fantastic connection on T-Mobile he's an O2 customer.

Thanks in advance 

Jon

[Chris_B]

@Jono900  You need to purchase a roaming add on in order to use your tariff allowance.   Have a look at THIS  

[bristolian]

Calls & texts will work abroad without a billing add-on. Mobile data requires an add-on, and within the USA this will allow the use of all your UK allowances including making & receiving calls.

[Jono900]

Hi I have purchased it and had confirmation text from EE. 

can text and receive except the reply to EE . ABROAD just won't send.

[Jono900]

Hi I have got the 7 day add on.

Can get texts and make calls yet maps Will not work, have checked for updates on Google maps and even downloaded other maps / GPS apps which work perfectly in the house on WiFi, as soon as away from house,  no connection 

[Leanne_T]

Hi there @Jono900 

Thanks for coming to the community. 

Can you access any other app and websites using mobile data? 

Have you tried manually connecting to another network, to see if you can use maps? 

Thanks 🙂

Leanne.

[ukms]

@Jono900 

Have you checked that your maps app is set that it can use mobile data ?