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ROADEU7D

Edhskllc
Visitor

‎16-03-2025 07:10 AM

Hi there,

I texted ROAMEU7D and get a success message but I’m not able to connect to internet (no 4G/5G) sign. 
Are you able to help me out here please?

0 Helpful
2 REPLIES 2
Michael_D
EE Community Support Team

‎16-03-2025 09:59 AM

Hi @Edhskllc 

Thanks for coming to the community.

Have you checked to make sure that mobile data and data roaming are both switched on in your phone settings?

If they are, can you try to manually search for another network to see if that will let you connect?

If you aren't sure how to do this, just let me know which model of phone you are using and I'll check.

Michael

XRaySpeX
EE Community Star
EE Community Star

‎16-03-2025 10:20 AM

Can you make calls & texts? Have you bought a pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP