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Roaming Zone 1 pass not working in Bangladesh

Shahnazazam
Explorer

‎30-12-2024 09:49 AM

Hi,

I bought the zone 1 pass to use in Bangladesh so that I can make calls and use the internet with my data. I bought the 7 day pass for £25.00 and I received a message from 150 to say that I can use straight away.  But unfortunately it isn't working. I have a spend cap of £50.00 and I have ensured that data roaming is on within my IPhone settings. 

Can someone please help as I can't seem to get through to EE either on the phone.

 

Thanks

0 Helpful
10 REPLIES 10
bristolian
EE Community Star
EE Community Star
In response to Shahnazazam

‎30-12-2024 11:02 AM

@Shahnazazam wrote:

I can't use my data to to go on the internet or use whatsapp, instagram etc. I can only use it when I'm connected to wifi

On the basis that only social media sites are affected, check your content lock settings. Ensure they are toggled to either "moderate" or "off"

https://ee.co.uk/help/cyber-security/getting-started/switching-content-lock-on-or-off