Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 11918 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 9145 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 77213 Views
  • 290 replies
  • 89 Helpful

Resolved! Add Roam Abroad While Abroad

Hi,My current plan which includes roam abroad pass will change to a sim only plan while I’m in the USA. Is it possible to add roam abroad to the sim only plan while overseas. I read somewhere that it can only be added before departure. 

Frester by Established Contributor
  • 920 Views
  • 6 replies
  • 2 Helpful

Overseas

Hi all, I want to travel to outside the EU, what should I do to keep to be able to use EE with my data plan?Appreciate your guidance 

H-Sp9876 by Visitor
  • 571 Views
  • 2 replies
  • 3 Helpful

Mobile cost

Hi, I part live in Spain & part in uk.my current plan is costing way to much, before I purchase a look at a Spanish phone contract is their anything you have available as at present it cost me on average an extra £50 pr month

Roaming abroad

Im in thailand and i am unable to add a date to account 

Vic98 by Visitor
  • 550 Views
  • 1 replies
  • 1 Helpful

Resolved! PIN entry and menu selections do not work in Egypt

I have a problem whilst roaming in Egypt. Whilst I can make and receive calls I cannot access voicemails because when asked to enter my PIN the system does not recognised that I am pressing the buttons. I have also tried calling 150 but the first req...

daheel by Investigator
  • 1023 Views
  • 5 replies
  • 2 Helpful

Resolved! PAYG ROAMING OUTSIDE EU

Hello Im off to Dubai in just over a week and looking to either get PAYG or monthly Roaming in zone b and for calls and taxts.I currently have Smart 5G Hub Business Device Essentials MBB Unltd and want to add roaming to Dubai to it. Please could you ...

Resolved! Rouming

SIM card does not work in Ukraine, SMS messages and calls do not come

Hyqi376 by Visitor
  • 576 Views
  • 2 replies
  • 2 Helpful

Resolved! Roaming

Hi I spoke to someone two days ago about my phone in the US using my swappable benefits but it isn’t working, please can someone assist 

FiyinAde by Visitor
  • 415 Views
  • 1 replies
  • 2 Helpful

Resolved! SIM not working

Please can you activate me SIM card please? Already paid the bill last time £56. I’m in Greece holiday I need to active meeting please [mod edit: removed personal details from the forum]

Resolved! Roaming not working

I,have seen that and tried today couldn't use it no,message until,I,left republic bck,to uk,maybe it was as I was waiting for number transfer as I,couldn't even make a call,

Lera1502 by Contributor
  • 1376 Views
  • 11 replies
  • 5 Helpful