Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 6790 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6462 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 62479 Views
  • 290 replies
  • 89 Helpful

On vacation in Canada and unable to make or receive calls.

Please can someone help me.   i am on vacation in Canada an an unable to make or receive calls.,  despite increasing spend cap by £40 the a further £50.  I get  through the automated line, then hold, the CUT OFF. i want too go home as am simply stuck...

Not connecting in US

Arrived in US after purchasing Roaming package from EE and receiving a text before I left UK saying everything ready but cannot connect to any network. Tried calling EE several times from my wife’s phone which is costing £1.44 per minute and had no i...

Roaming issues

My roaming don’t work Czech Republic I add spend cap 25£ monthly nothing work why can u help me 

Pavlina1 by Investigator
  • 512 Views
  • 3 replies
  • 0 Helpful

Data Roaming in Greece slow or completely unusable

While roaming in Greece with my Samsung S24 Ultra and an EE monthly contract SIM with no spend cap, I experienced serious difficulties getting any stable internet connection even in the centre of Athens, let alone on well-populated, touristy islands....

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Roaming not working

I also have this problem.  I did not text Roaming before I left England.  Now although I have paid £25 for roaming I cannot use my phone.  The online chat is useless.  I do not have access to another phone.  Is it possible to use WiFi to phone EE?  

Sandraw1 by Explorer
  • 615 Views
  • 4 replies
  • 5 Helpful

Re: Roaming Charges

That’s very disappointing, need to use a pass for a fortnight but because my period ends halfway through it’s going to cost me £50 , to send a text from New Zealand to the UK with EE is 80p . If I had stayed with Tesco mobile it would be 20p, to make...

Roaming

My roaming was off when I left england, I've switched it on now bit won't work 

Roaming abroad pass

Have set up roaming abroad, and spend cap but still can’t connect to my US provider 

Megtoday by Visitor
  • 422 Views
  • 2 replies
  • 1 Helpful

Resolved! Roam Abroad for a trip to Canada

Hi Leanne, I am also in the same situation. I added Roam Abroad for a trip to Canada, but I’m here now and can’t connect to a local mobile provider. I just see SOS where there should be a signal strength. My wife’s phone is ok with Sky Mobile. How ca...

GmanD by Explorer
  • 771 Views
  • 5 replies
  • 2 Helpful

Roaming USA & Canada

Hi - Spending a few days in USA and  a week in Canada.  Do I need two separate roaming passes or will one (eg if I get one for the USA) cover both countries?  Many thanks

JanFis by Investigator
  • 641 Views
  • 5 replies
  • 3 Helpful