Roaming

A place to ask questions and share tips about using your phone abroad.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 12974 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 9735 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

EE_Beach_7328.jpg
JordanTA by EE Knowledge Specialist
  • 79737 Views
  • 290 replies
  • 89 Helpful

Resolved! Roaming data

How much of my phone data can I use while roaming in the EU, thanks 

KWJ by Visitor
  • 559 Views
  • 1 replies
  • 2 Helpful

Daily Roam Charges

We have been lured away from BT to join EE only to find out that EE have daily Roam Charges, BT did not. Why are EE charging Roam charges when there is an agreement between EU and UK to not charge for Roaming,   It's a con !  

Resolved! Call diverting

Hi all, Thanks for the above info. Using the above method works for me too. If I setup a call divert before leaving UK to a different UK number (on O2) which has roaming abroad, will I be charged by EE while abroad for each diverted call to the O2 nu...

q4quality by Investigator
  • 2167 Views
  • 7 replies
  • 2 Helpful

Signal

Hi please can u help me, I’m currently in U&E and forgot to tell u so I would have mobile signal upon my arrival, I have been the app 2 days ago and added the 120 min anywhere add on and I still have no signal ! I need to have a signal. I can’t call ...

Lipsy95 by Visitor
  • 470 Views
  • 1 replies
  • 1 Helpful

Resolved! Cannot use Roaming in USA

we are in USA, have purchased Roam further and are unable to make ANY calls, even with wi-fi calls enabled. Have walked through all help steps to no avail.  CANNOT call customer service as I cannot make ANY calls.Apple iPhone 14 running iOS 18.0.1Ple...

DgAllo by Investigator
  • 567 Views
  • 1 replies
  • 1 Helpful

I am abroad and my phone won't pick up a signal.

I am in Tenerife - my wife's ee phone is working fine but mine is not picking up a signal. Or roaming etc. I've tried all the settings and I'm confused. Any idea how to fix this? I can't call 150 from here as they won't take a call via WhatsApp or me...

DJLJinnit by Contributor
  • 4720 Views
  • 10 replies
  • 6 Helpful

Resolved! Roam Abroad Inclusive Extra in Costa Rica

I spoke to someone in customer services at the weekend to check if Costa Rica was included in my Roam Abroad inclusive add on. They confirmed that it was and in fact specifically put me on hold to check at one point. I then checked with them if there...

twerp by Investigator
  • 1715 Views
  • 3 replies
  • 1 Helpful

Calling Home from Abroad

For sometime now I’ve been unable to make calls home when I’ve been working abroad. My account has full roaming but it appears my phone won’t receive calls from, or connect calls to the U.K.  I first discovered it in June in Berlin, July in DC, Septe...

64Dinz by Investigator
  • 2217 Views
  • 11 replies
  • 3 Helpful

Resolved! Roaming in the Canary Islands.

I have a £10.00 everything monthly pack. I want to set up EU Roaming for the time I'm away but I can't seem to find out how to do it. Last time I went all I had to do was text ROAMEU7 to 150 and I got 7 days of roaming paid for out of my balance. Is ...

KayEmm1 by Investigator
  • 4158 Views
  • 5 replies
  • 8 Helpful