Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 4576 Views
  • 0 replies
  • 11 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 5676 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 53506 Views
  • 290 replies
  • 89 Helpful

No service at all in Madrid

I’ve been in Madrid for two days now and I don’t seem to have any service at all . What’s the problem 

Oz14 by Visitor
  • 342 Views
  • 2 replies
  • 3 Helpful

Resolved! Roaming for dummies

Hi,Apologies if this is answered elsewhere - guessing it is but I can't find it!I'm going to the EU and can roam for £2.50 per day. Could someone tell me when that daily charge will be applied? My intention is to keep mobile data off, unless I really...

Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 7573 Views
  • 7 replies
  • 2 Helpful

Data

How can I see prices for data add ons

Terr751 by Visitor
  • 327 Views
  • 1 replies
  • 0 Helpful

Resolved! Roaming Canada

I have read lots of helpful answers re Roaming in Canada.Before reading these I thought it would cost £25 for a Roam Abroad Pass which would give me a month and then I would cancel it on my return to avoid another monthly charge.BUT I now think the f...

Resolved! Personal HotSpot abroad (Canada)

We are travelling in Canada and neither my nor my wife’s hotspots will allow our kids to connect on hotspot. Anyone have any ideas on why not? Thanks so much. 

MarkH09 by Investigator
  • 1097 Views
  • 7 replies
  • 2 Helpful

Resolved! EU roaming

Hi, My pay monthly contract indicates EU roaming as free within my billing information. I have updated my spend cap to £20.Is that all i need to do as when i check regarding roaming everything points to the daily charges or add ons.Thanks

Jimbo05 by Visitor
  • 961 Views
  • 1 replies
  • 2 Helpful

Roaming data

Currently I am abroad , my sim only plan comes with unlimited data. Bought Roam abroad pass and I know that I can use up to 50gb per billing cycle , but how can I track how much data  been used? It will not show on my app. Any ideas? Apart from track...

baldi87 by Contributor
  • 787 Views
  • 7 replies
  • 0 Helpful

Checking data usage on unlimited contract

Hello,I am currently abroad and want to check my data usage to see how close I am to the 50GB fair usage allowance. However, when I do it via the website it gives a list of overlapping “stacked” and “expired” numbers that I have no idea how to interp...

py9mrg by Investigator
  • 1957 Views
  • 14 replies
  • 0 Helpful