Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 9984 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 7964 Views
  • 4 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 69209 Views
  • 290 replies
  • 89 Helpful

Resolved! Spend Cap and Roaming

Am travelling abroad for 2 weeks in November (Spain & Portugal), am thinking of just paying the daily roaming fee - it is a cruise, so 4 days at sea when the phone won't be used!My current spend cap is set to £20.Does the daily roaming charge affect ...

p1979 by Investigator
  • 1011 Views
  • 1 replies
  • 4 Helpful

No contact from EE to fix issue with SMS not being received abroad

I have two identical phones with two different EE lines and am now abroad.  One phone is receiving SMS (2 step verifications, etc) but mine isn't. I called (at great expense) to EE last week and was on the phone for an hour!  I got handed from Custom...

tjbryant by Investigator
  • 879 Views
  • 7 replies
  • 0 Helpful

Resolved! Roaming in Australia

I have been in Australia a week, I bought the roaming pass. I am on contract. But it won’t work?

Kaye8 by Investigator
  • 810 Views
  • 6 replies
  • 0 Helpful

Resolved! Connectivity in Egypt

I'm in Egypt - I arrived this morning.  I have no connectivity at all. I've tried everything - turning airplane mode on and off, turning my iPhone on and off, selecting network.  Nothing is working and I can't get hold of EE as need connectivity to d...

Roaming in europe charges

Hello, I have a pay monthly account and just bought the £25.00 travel pass. I've been in Europe less than 24hrs and already my bill says it's going to be £50+ more than normal. I'm not making calls or sending texts, just using data. Please help me fr...

Ceirios1 by Visitor
  • 802 Views
  • 1 replies
  • 2 Helpful

not working

Hi I am also experiencing this exact same issue. I went to Geneva in August, it worked for the first 2 days and stopped working on the 3rd day. Same in Italy, worked the first day and did not work the second day. Both times had an adequate spend cap ...

janlee008 by Investigator
  • 1072 Views
  • 10 replies
  • 0 Helpful

ROAMING

I’m on a very old SIM only monthly rolling contract - what charges for data roaming and text messages will I attract in Spain 

Bosnia hardwork…

I’ve just landed in Bosnia! My texts to 150 wont go through! All i want is some data, why is it so much hard work?!it was never this much hard work when i was with o2!currently sitting in my hotel room scared to leave as i dont want to get lost! Can ...