Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 11153 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 8714 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 74602 Views
  • 290 replies
  • 89 Helpful

Resolved! Not receiving SMS abroad travelling

I am currently travelling southeast Asia (currently in Bali, Indonesia) and have stopped receiving SMS from when I left.I am using Airlo as my Esim and have ensured my primary line is switched on.I have an iPhone 15 Pro Max and not sure what to do as...

LJ888_ by Explorer
  • 2766 Views
  • 2 replies
  • 1 Helpful

Resolved! £25 Roaming Pass for USA but cant make calls or text?

I've paid for the £25 roaming pass as recommended by EE for my trip to USA. I was told I could use all my allowances as normal. Now I'm here I can't call or text. I have roaming etc on. What am I doing wrong?

Jennbo1 by Visitor
  • 660 Views
  • 1 replies
  • 1 Helpful

Roaming in the US as a family of 4

Hi there. I can see on other threads how to set up roaming for the US and that this costs £25.00 per phone. I have a family of 4 and am wondering if it's worth setting this up on a few phones and not all given we are X 4.  We won't be making many pho...

Teef23 by Investigator
  • 1142 Views
  • 9 replies
  • 8 Helpful

Ripped off

I have been a ee customer since 2015 and before, so pretty loyal, let’s go back 12 moths, broadband up for renewal, quite competitive so engaged in a 24 month contract. I also have a sim only mobile had that for ages too with ee and beyond. I see an ...

joffavan by Investigator
  • 844 Views
  • 4 replies
  • 1 Helpful

Roaming

When going to Spain for more than 7 days, can I text ROAMEU14D to 150 rather than ROAMEU7D? Or do I have to text ROAMEU7D twice? At what point do I activate roaming in connection settings? Before I go?

Coz21 by Established Contributor
  • 927 Views
  • 7 replies
  • 3 Helpful

Data abroad

I am travelling to Greece for 5 days and I would like to have unlimited data while there, can I do this online ? 

EE did not callback

I am overseas this week. My phone has working data and messages, but is not able to make or receive calls including voicemail.After adding Skype credits and calling EE using Skype, I waited for 45minutes, before speaking with Laura. Laura could not s...

Can’t connect to network in Australia

Hi I can’t access text, make calls, or access internet (except through WiFi) despite having roam abroad and also having purchased additional minutes to allow me to call when not in Australia…I’m travelling on to Japan. I have switched off phone, trie...

DGK1 by Explorer
  • 1790 Views
  • 3 replies
  • 1 Helpful