Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 15017 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 10727 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 83227 Views
  • 290 replies
  • 89 Helpful

Resolved! Roaming

I’m on a sim only contract which I upgraded in September. I’m going to the Netherlands for 2 days will my allowance be included?

Unable to make or receive calls

I am unable to make or receive any calls. I am currently in Swaziland My mobile is not roaming and I have tried everything possible but l cannot call EE

Receiving calls while abroad and on PAYG

Hi!I am an existing EE customer. Recently I travelled abroad (Oman). Today I made the decision to stay here longer (at least 6 more months). I contacted EE on 150 to downgrade my plan: from Monthly, to a PAYG plan. Of course, I don't want to spend mo...

Am abroad and can't call out.

So, I've been in Portugal a while and have had no problems using my phone. The service was refreshed a couple of weeks ago, though. and since then I haven't been able to call out. It's very frustrating. There's no way of contacting anyone at EE. They...

Resolved! WHATTSAPP QUERY

Hi,If I call the UK on whattsapp from Morocco, is it free?

BaliK87 by Visitor
  • 550 Views
  • 2 replies
  • 0 Helpful

Data add on for use when I travel to Australia ?

I wish to add extra data to my existing SIM only pay monthly plan on a temporary basis whilst visiting Australia for a few weeks later this month.An EE adviser that I spoke to today told me that it is possible to do so but I must buy the add-on befor...

gumdrop61 by Investigator
  • 3775 Views
  • 16 replies
  • 3 Helpful

£300 overcharge for data roaming

Spoken to various EE customer service advisors who have each confirmed that my all inclusive roaming extra means I can use my plan data as normal in EU and USA (plus a couple of other places).So to my surprise I received notification of a £300 overch...

Abbyx0 by Investigator
  • 1909 Views
  • 8 replies
  • 1 Helpful

Resolved! Roam Abroad Pass Morocco

Hi, I always use the Roam abroad pass when I go away. Is it correct you can't pay the £25 for the month for this for Morocco? Thanks for any help you can give me.