Roaming Zone 1 pass not working in Bangladesh

[Shahnazazam]

Hi,

I bought the zone 1 pass to use in Bangladesh so that I can make calls and use the internet with my data. I bought the 7 day pass for £25.00 and I received a message from 150 to say that I can use straight away.  But unfortunately it isn't working. I have a spend cap of £50.00 and I have ensured that data roaming is on within my IPhone settings. 

Can someone please help as I can't seem to get through to EE either on the phone.

Thanks

[Northerner]

Hi @Shahnazazam 

Did you activate roaming on your account. 

Thanks 

[Shahnazazam]

Hi Northerner,

How do you do that? I thought I did. Would be great if you could let me know

Thanks

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect. The menu option for "data roaming" merely enables use of mobile data whilst already roaming.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[Shahnazazam]

On my EE app, it says that I'm set up to roam in any country. So not sure why it isn't working

[bristolian]

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@Shahnazazam wrote:

On my EE app, it says that I'm set up to roam in any country. So not sure why it isn't working

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Refer to the post immediately above your last one. The option to enable the free roaming facility isn't available on the EE app or website, it used to be - and these scenarios were far easier to resolve.

Post a screenshot of what you're seeing, if you think otherwise.

[Shahnazazam]

Hi Bristolian,

I did receive a welcome to bangladesh text message yesterday when I landed. So I'm unsure why it isn't working. Will try to call them. 

No I don't think I text 150 to say 'roaming'. Maybe that could be a reason

[bristolian]

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@Shahnazazam wrote:

I did receive a welcome to bangladesh text message yesterday when I landed.

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In which case, your phone has a local network connection and roaming is therefore active.

What exactly isn't working in Bangladesh? Can you make & receive calls? Can you send text messages? Can you use mobile data?

[Shahnazazam]

I can't use my data to to go on the internet or use whatsapp, instagram etc. I can only use it when I'm connected to wifi

[Shahnazazam]

so I'm on the phone to EE on skype and typed my number and it said that my phone is able to roam abroad. I'm going to wait and see if I can speak to guide.