7 Day Roaming Add On

CatOlley · ‎23-05-2025

Recently went to Rome with my Son for 4 days, his Data would not work so I did the 7 day unlimited Add On whilst there but it still no good and for the entirety of the time kept saying "Waiting". Get home and after the 7 days got the text saying the 7 Day Roaming had finished. Will EE be able to see that we didn't use and/or that it wasn't working or am I going to get charged for this. Wouldn't mind but £30 on top of a usual bill is a lot for something that he couldn't take advantage of. I think I did the Add On for me too even though I have the £2.47 a day Roaming - so think I am going to get charged a double whammy!

Did it not work because I set it up once in Italy - so frustrating.

Thanks.

Leanne_T · ‎24-05-2025

Morning @CatOlley

Thanks for coming to the community.

I am sorry the 7 day add-on did not work when you were in Rome. We will be able to get this looked into and see if this can be credited if you give us a call on 150. The team can run some checks for you and get this sorted 🙂

Let me know how you get on.

Leanne.

View solution in original post

XRaySpeX · ‎23-05-2025

You won't be charged the £2.59 / day when you have the 7-day EU Pass for £15.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎24-05-2025

Morning @CatOlley

Thanks for coming to the community.

I am sorry the 7 day add-on did not work when you were in Rome. We will be able to get this looked into and see if this can be credited if you give us a call on 150. The team can run some checks for you and get this sorted 🙂

Let me know how you get on.

Leanne.