Roaming Incoming Calls outside EU

[JessePatrit]

Hi Community, 

I made the mistake of swapping my mobile device within my home country, causing alot of Mobile Banking disruption. Old phone is formatted and my bank is trying to call me but I'm not on a roaming plan nor have an active Subscription. Any Ideas what I could subscribe to get an incoming security call.? Thank you so much.

[bristolian]

What do you mean by "swapping my mobile device within my home country"? Does this mean you're abroad currently?

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your SIM abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your SIM is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.

[XRaySpeX]

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@bristolian wrote:

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. 

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In this case where phone is being swapped, shouldn't this read:

If not...On PAYG, roaming is auto-enabled once your SIM is used in the UK first? 

[XRaySpeX]

Are you on PAYG (implied from "not have an active Subscription")? If so, you also need to have sufficient PAYG credit to cover the roaming charge for the incoming calls.

[JessePatrit]

I am abroad at the moment, and yes I failed to activate roaming before traveling, on a pay monthly subscription. I guess only CS can help me now? 

[Peter_W]

Hey @JessePatrit.

Welcome to the EE Community 😊

If you're overseas and haven't activated roaming, then our customer care team are definitely going to be the best way to get this activated. 

If you have the EE app you can find the option to message us within the help section, or you can also check out our guide on how to call us from abroad.

Peter

[bristolian · Accepted solution]

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.

[JessePatrit]

Thank you so much.