The EE Community

BT Hybrid Connect not working with EE

Recently transferred from BT to EE. BT Hybrid Connect was working along with BT Hub but since transfer has been flashing red ie no 4G signal ? I've tried to reset, switch off and on again etc  but I'm not even sure if it's meant to work on the contra...

I’m having the same issue with my pay monthly sim, I’ve submitted my information and it’s telling me it’s wrong when I know it isn’t 

proof of bill

i want a proof of payment with my names and address on it

How can I start an online chat with EE?

According to the forum there should be a "message us" button in the EE app under the help icon at the bottom but I don't have that option, I only have "Talk to us".I'm at work and am on the phone a lot so I can't make calls but I could have a webchat...

Broadband service

l have EE broadband internet TV and there is less free HD than SKY TV,  the picture quality is poor compared to SKY TV  and the cost is higher with EE .

VPN (Global Connect), WAN routing issues - traffic just stops

Sorry for the random title, but trying to summarise how the issue manifests!  So just to clarify, I get full 80/20 DSL sync on the hub and very good speed test results.  Ping is around 34ms, and could be better but not too bothered about that.I have ...

PAYG Updates ? why have options disappeared from the interface menu. Urgent !

Hi, allI am using a PAYG phone and i am wondering whether you have forced another rule on PAYG users whereby  the data options  appear restricted to two choices only .  a 30 days use for £20  and  unlimited for £50 .  Other 2 options included the wee...