Phone not working

[chunkybetty]

Hi I am having the same issue. Seem to have started when I returned from France.

I have had the network refreshed in store and reset it on the phone.

Roaming has been turned off. All the general data test have been done by the technical team. I have done what you said above and nothing seems to resolve this.

[XRaySpeX]

@chunkybetty : Just what is this issue that started when you returned to UK?

[chunkybetty]

It wasn't fully working while I was there but I just put it down to been in a different country 

[XRaySpeX]

There could very well be reasons for your phone not working in France, like you hadn't enabled roaming on your a/c as is very common, but it should work back in UK. Have you rebooted it?

[chunkybetty]

I thought that but I had roaming on and turned back off today to see if it would resolve the issues. The device has been restarted multiple times 

[XRaySpeX]

You're talking about something completely diff. You don't turn roaming on & off on your a/c. You're referring to settings on your phone which are immaterial.

[chunkybetty]

I have done it on the phone settings and called ee to take it off 

[XRaySpeX]

I keep telling you it's nowt to do with your phone settings & it does not affect you in UK.

You phone should work normally in UK regardless of you having been abroad & being unable to use it there for other reasons.

[chunkybetty]

I never said it was the phone. I'm just trying all solutions I have been gave by others.

[Ali_A]

@chunkybetty 

Do those apps still work ok when you are connected through WIFI instead of Mobile Data? 

Ali