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EE Services suspended

BostinAustin05
Explorer

‎02-07-2025 06:32 PM

I’m on EE Unlimited essentials, yet my phone services have just been suspended and EE are requesting a payment to have my services resumed. If anything I’ve used LESS than usual, either way though I have UNLIMITED so it shouldn’t matter either way. I haven’t used my phone abroad either so it’s not that. 

Im not happy at all. Any ideas what this bull**it could be??

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎02-07-2025 07:11 PM

@BostinAustin05   Your service is deactivated for none payment on time.       The amount of allowance you use is irrelevant you pay monthly.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
BostinAustin05
Explorer
In response to Chris_B

‎02-07-2025 08:15 PM

IMG_2157.png

 

Nope. My bill was paid in full and in advance too. So thats not the reason why. 

here’s a text I got earlier before my services were suspended. Like I said, I’m on ee essentials unlimited so how can they do this?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to BostinAustin05

‎02-07-2025 08:24 PM

Unlimited data plans have a FUP of 600GB / month. Have you gone over that?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP