Not receiving text messages abroad, including verification codes

[RobGomez]

Hi, I'm in Spain and I am unable to receive text messages, including verification codes to authenticate purchases and access to all manner of sites and services. How can this be fixed? Thank you.

[bumers]

Calling support is completely impossible for me because I do not speak English at all I can only communicate via text using a translator Please do not ask me to call Is there a live text chat on your website where I can speak with an agent or can a moderator look into my account directly from here Please guide me to a text-based solution thank you

[Leanne_T]

Morning @bumers 

Thanks for coming to the community. 

Sorry we have no text service or account access on the community to check this for you.

To get the account looked into would you would need to call us and speak to one of our pay as you go guides, they can take a look to see what is needed to get this resolved for you. 

Leanne. 

[XRaySpeX]

---

@bumers wrote:

I bought a new PAYG SIM and activated it in the UK 

---

When did you buy it & how did you activated it in the UK?

Where are you?