Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 2995 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 41080 Views
  • 288 replies
  • 89 Helpful

Roaming USA

Hi,My daughter has a sim only plan on my account and unlike previous years the new roaming charges are now in effect for her visit to the USA.  EE say you now can't buy a roaming pass until you arrive in the USA whereby she'll receive a text... unfo...

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pumpmonkey by Established Contributor
  • 226 Views
  • 5 replies
  • 1 Helpful

I’m in USA and I can’t make it receive calls.

I’m in USA and I can’t make it receive calls. I can’t call 150 and EE calls to me drop. I have no data or roaming even though it’s on my plan. I need urgent help and there is no way of getting hold of EE

Prit1 by Investigator
  • 191 Views
  • 5 replies
  • 0 Helpful

Roaming Issues in Malta

I have a Roaming Contract with EE for the EU. I have recently been in both Austria and Slovakia without issues. I arrived in Malta a few days ago and needed to make some urgent calls yesterday, both local and to the UK. All calls were blocked. I trie...

Resolved! Buying an eSIM to use in the USA

Hi,Am heading ot the USA in a few months time and have looked at getting an eSIM from Saily which will give me 20GB of data to use over there whilst keeping the current EE physical SIM used for calls/text etc.Does the phone need to be unlocked to use...

Roaming in the USA

I'm in the usa and have the same problem,  why is this happening?  

Iain_71 by Visitor
  • 120 Views
  • 2 replies
  • 4 Helpful

Roaming in EU

I have paid for 7 days roaming in Finland,  EE says all ok but can’t access it.how can I get EE to sort this out?

Art1c by Visitor
  • 116 Views
  • 2 replies
  • 3 Helpful

Re: Remove Spend Cap

Hellocan you help me to make calls as I’m in Romania and I can’t call even uk numbers or numbers from Romania 

Alin29 by Visitor
  • 114 Views
  • 2 replies
  • 2 Helpful

Resolved! All Rounder Contract - EU Roaming

I took out my All Rounder SIM 125GB £31 in September 2023 with one inclusive add on. I have now seen that the EE All Rounder contracts offer EU roaming included at no extra cost and was wondering whether mine will also include this? It is not clear o...