Not receiving text messages abroad, including verification codes

[RobGomez]

Hi, I'm in Spain and I am unable to receive text messages, including verification codes to authenticate purchases and access to all manner of sites and services. How can this be fixed? Thank you.

[RobGomez]

Also: I have seen similar posts where the advice is "call us, dialling 150", and it's not working. It says "not registered on the network" or something like that. I have also tried a longer number I have found on this website to contact EE from abroad, also ending in 150, but the same message comes up.

I have always been on Pay as you go, and I haven't used my EE number for a while, because I'm now living in Spain, but I'd like to retain my EE UK number because I still have matters to attend to in the UK from time to time. I'm not sure if that might be an issue. Thanks.

[RobGomez]

Basically, I have no other way to contact you than this board, as the EE sim card doesn't put me through to you. 

If I call the long number from a different Spanish mobile, will I be charged, and how much? Thanks.

(And, as a suggestion, you really should have a messenger-style chat system or WhatsApp to communicate with customers)

[Chris_S · Accepted solution]

Hi @RobGomez 

Welcome to the EE Community, and thanks for getting in touch.

If you've not used your pay as you go phone in a while, there's a good chance it may be in hibernation.

For us to get your account reinstated, you'd need to give us a call.

To call from abroad, you'd need to dial +44 7953 966 250.

If you're unable to call from your EE handset, you can use any other phone to speak with us.

Chris S