Not receiving text messages abroad, including verification codes

[RobGomez]

Hi, I'm in Spain and I am unable to receive text messages, including verification codes to authenticate purchases and access to all manner of sites and services. How can this be fixed? Thank you.

[Leanne_T]

Hi @RobGomez 

We would not be able to trace the number if this has been allocated to another SIM card. 

Our Understanding Pay As You Go Hibernation – and how to keep your number active - The EE Community has more information on hibernation.

Leanne.

[RobGomez]

OK, so I think I have lost it for good. My own fault, anyway. Thank you very much.

[ee_user14]

For a SIM to have been hibernated, it has not been used for at least 9 months and at least 2 SMS warnings have been ignored.

I always find it a little strange for people to say "this number is important to me" given how much time has elapsed in order for this to have happened.

[RobGomez]

Hi, it looks like I have lost my number for good (more than a year), so if I came back as a new client, would I be able to request that my new number be the old one? I still have the sim card for that number, and it seems not to have been activated by anybody else, so if I take that physical sim card to a physical shop, would I be able to start over as a new client, with that old sim card as my new one, and therefore recovering my original number? I don't know about sim cards or communications engineering, but it sounds as if it should be quite simple to take the physical sim card and re-format it, or whatever, so that it can be used again.

Many thanks

[XRaySpeX]

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@RobGomez wrote:

Do you mean that there possibly is another sim with the same number as the sim I still have in my phone? 

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No, it doesn't mean that as your SIM has been deactivated due to lack of use & consequently has no mobile no. of its own at all.

[bumers]

Hi Chris I saw your replies and I need help I bought a new PAYG SIM and activated it in the UK Then I went abroad I only used data and it ran out I topped up ten pounds today but the SIM is blocked and there is no 3G or 4G data I do not speak English so calling support is impossible for me Is there any way to activate my ten pounds pack via text chat or through you Please help thank you

[XRaySpeX]

@RobGomez : No data, but can you make calls or send texts?

[bumers]

No I cannot make any calls and I cannot send or receive any SMS either The
SIM is completely blocked for everything I only have network signal bars
but absolutely nothing works

[XRaySpeX]

@bumers : Try selecting a network manually rather than auto. 

[bumers]

Thank you for the suggestion but I have already tried selecting networks
manually in several different countries I have visited recently
Unfortunately the result is the same everywhere None of the networks work
at all Even though I have topped up ten pounds today I still have no 3G or
4G data I cannot make or receive any calls and I cannot send or receive any
SMS The SIM cards seem to be completely blocked regardless of the network I
choose Please help me resolve this issue as I am stuck without communication