Not getting through

[Jia01]

I'm travelling abroad and need a roaming package when I call 150 it says you will receive a text to follow through but I get nothing no text.

Also can't get it when I log in online.

How can I solve this issue?

Is there another way to speak to someone?

Nothing works.

[bristolian]

Can you be clear on what you mean by "nothing works" - does your phone show a connection to any local networks?

This makes a fundamental difference as to whether your issue is just one of billing add-ons, or is a fundamental lack of the (free) roaming facility.

[Jia01]

I need an add on

I call 150 the automated voice tells you will receive a text and call ends. Bu I get no text.

I got a pay monthly contract. Want to get add on for roaming abroad 

[Katie_B · Accepted solution]

Hi @Jia01. 

Are you already abroad?

If not, when calling 150 please select option 2. 

This should take you to the automated menu which will then connect you to an agent. 

Katie