My SIM has signal but I can’t send/receive texts or make calls during travels

[Rooot]

Hello,

I’m currently in China and using my EE SIM card mainly to receive bank SMS messages. When I first arrived in September, I was able to receive texts, but today it suddenly stopped working.

• My phone shows signal.
• I cannot send or receive SMS.
• I cannot make or receive calls.
• My balance still has £5.
• I am not on any package, only using this number for receiving SMS.

Could you please help me check what might be the issue?

Thank you!

[Northerner]

Hi @Rooot 

• Did you activate the PAYG SIM in the UK
• When did you last make a chargeable call or text. 

Thanks 

[Rooot]

Hi,

I activated SIM card in the UK, it’s not my first time travel in China, it works well in the past. Because I have 2 SIM cards but my phone can only use one, so I take EE card out when I’m not using it. My last time using this SIM for receiving text from bank is 1st Sep. this year.

Thanks.

[Northerner]

Hi @Rooot 

Thanks for the info but when did you last make a chargeable call or text. 

Thanks 

[Rooot]

Last year

[Northerner · Accepted solution]

Hi @Rooot 

Please read the below link under " Why does my account go to sleep?" As it sounds like your account is in hibernation 

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad...

Thanks 

[Rooot]

I top up my credit yesterday, will it work now or need a few days ?

[bristolian]

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@Rooot wrote:
I top up my credit yesterday, will it work now or need a few days ?

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Taken from the link posted by Northerner, you need to contact EE-CS to reactivate an account that's been hibernated...

[XRaySpeX]

Neither. It's too late to top-up once it's in hibernation.