Mobile usage abroad

[MikeH4ste]

I purchased a roaming abroad package earlier on in the year and went to France for a month - all was well. My roaming package allows use in Australia so I continued to pay for the package knowing that I was coming to Australia in September 2024. Having arrived here (Australia)  I received a phone call from the UK but the person calling couldn't hear me - they tried 4-5 times and each time I could hear them but they couldn't hear me. I rang my wife's phone (who is with me in Australia) and she couldn't hear me either. So I went to Apple and they put my SIM in another iPhone and tried to call me - same problem! Their view is that it must be an EE problem.

Any ideas anyone? 

[Katie_B]

Hello @MikeH4ste. 

Thanks for coming here. 

If you have been able to test your SIM in another device and the issue has continued we would recommend trying a replacement SIM. 

Have you tried manually connecting to other networks?

Can you send texts OK?

Katie

[bristolian]

Try manually cycling through all the available local networks in turn. That will rule out an issue with the specific Australian network you're currently connected to.