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I cant make or recieve calls please help Full works plan in the usa

cathhal
Explorer

Any ideas? everything elese works fine. I can text to non phones, facetime an iPhone but not call it.  Internet works great.  I really need to make some calls to UK land lines.

 

All incoming calls are going straight to voicemail. 

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

For the avoidance of doubt, does "everything else works fine" include sending & receiving text messages?

If so - you are already roaming and that's ruled out. Try manually selecting an alternative local network - are the symptoms the same, or does this resolve?

Yes texting to iPhone and non iPhone phones works fine. 

iPhone FaceTimes works ok 

whatsapp Facebook other apps all work ok. 

just can’t make calls out and incoming calls all go straight to answer phone 

Lesley_W
EE Community Support Team

Hi @cathhal 

Welcome to our community.

I hope you are having a great trip otherwise. With all incoming calls going to voicemail, can you make sure you do not have anything like do not disturb on? Can you tell me a bit more about what happens when you try and make an outgoing call, are there any error tones or recorded messages? 

Lesley