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Can’t make calls in Australia

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Smatty305
Investigator
Investigator

‎24-05-2025 05:57 PM

Hi.

I’m having the same problem as a few others it seems. I Have purchased the 7 day pass & have confirmation of it. I have tried all the suggestions from previous posts. I have Telstra set manually. Turned phone on & off a few times. Still nothing. I went through the EE app & bot said I had roaming on. I called a week or so before I left, to check it would be ok. Was told yes & had my spend cap removed, as here for weeks. Data works, text worked, as I had to register for this forum. Please help

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Smatty305
Investigator
Investigator
In response to Lesley_W

‎25-05-2025 12:59 PM

Hi.

I have solved it now.

I tried all networks & finally read somewhere, to use Telstra, so below was my attempts at getting going.

I selected Telstra manually. But it didn't work. Then restarted, still nothing good. After a few different ways of doing this I gave in. Last attempt was to turn off everything. Then restarted & turned everything else on bit by bit. Still no good. Restarted again & calls finally worked, although no caller ID shows on UK phones when I call. Although my wife’s phone shows it’s her. Lastly a bit of patience between each bit really helps I think.

Also before this, my wife couldn’t call me, totally silent on her phone in the UK

FYI before this, when I tried calling above the name it showed calling, then changed to call assist. At all times it was totally silent.

Thanks for your interest, greatly appreciated.

Hopefully this may help someone else.

 

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Smatty305
Investigator
Investigator

‎24-05-2025 05:49 PM

Hi. I’m having the same problem. Have purchased the 7 day pass & have confirmation of it. I have tried the above, Telstra set manually. Turned phone on & off a few times. Still nothing. I went through the EE app & bot said I had roaming on. I called a week or so before I left, to check it would be ok. Was told yes & had my spend cap removed, as here for weeks. Data works, text worked, as I had to register for this forum. Please help

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Lesley_W
EE Community Support Team

‎25-05-2025 09:11 AM

Hi @Smatty305 

Welcome to our community.

I've moved your other post over so that any advice will all be in the same place.

Can you tell me what happens when you try and make a call?

Lesley

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Smatty305
Investigator
Investigator
In response to Lesley_W

‎25-05-2025 12:59 PM

Hi.

I have solved it now.

I tried all networks & finally read somewhere, to use Telstra, so below was my attempts at getting going.

I selected Telstra manually. But it didn't work. Then restarted, still nothing good. After a few different ways of doing this I gave in. Last attempt was to turn off everything. Then restarted & turned everything else on bit by bit. Still no good. Restarted again & calls finally worked, although no caller ID shows on UK phones when I call. Although my wife’s phone shows it’s her. Lastly a bit of patience between each bit really helps I think.

Also before this, my wife couldn’t call me, totally silent on her phone in the UK

FYI before this, when I tried calling above the name it showed calling, then changed to call assist. At all times it was totally silent.

Thanks for your interest, greatly appreciated.

Hopefully this may help someone else.

 

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Peter_W
EE Community Support Team
In response to Smatty305

‎25-05-2025 02:32 PM

Thanks for the update here @Smatty305.

I'm really glad to hear you managed to get that sorted, and thanks for taking the time to come back and share this too 😊

Peter

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