Roaming nonEU

MrsE53 · ‎24-05-2025

Hi,

My son is in canada for a week. I can't seem to activate his roaming despite him sending a message to 150. He can't access his WhatsApp messages. Being autistic he is having a bit of a melt down. What can I do?

Peter_W · ‎25-05-2025

Good morning @MrsE53.

Welcome to the EE Community!

Like @XRaySpeX mentioned, if this hasn't worked via text or he's already outside of the UK, this will need to be activated on the account at our end.

If you're the main account holder then you should be able to give us a ring, and we can get this double checked 😊

Peter

View solution in original post

XRaySpeX · ‎24-05-2025

Did he text ROAMING to 150 from the UK?

Otherwise if he is on contract he needs to call CS to get his roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Peter_W · ‎25-05-2025

Good morning @MrsE53.

Welcome to the EE Community!

Like @XRaySpeX mentioned, if this hasn't worked via text or he's already outside of the UK, this will need to be activated on the account at our end.

If you're the main account holder then you should be able to give us a ring, and we can get this double checked 😊

Peter