I am in the States

[Jessica148]

I have bought a weeks pass for £25 pounds to use in the States. It worked for a couple of days, including a trip to New York. I went again today and found that nothing works. I can't navigate around, I can't use e tickets and I can't make phone calls. I am on my own and I only have one phone. Fortunately I have physical bank cards. If I didn't, I would have literally no money. I can't call ee : my phone will not connect. The only Internet I have at the moment is the hotel WiFi. I tried using Facebook messenger and I simply get an automated reply saying I need to download the app (how will that help)  use the forum or call 150 (I can't). Can anyone help?

[Jessica148]

I should also add that due to unknown issues, I couldn't receive texts from ee. To even login to my account, to access my account number, to verify that it's me talking to ee help - all of this requires being able to receive text messages. They finally all came through last night, after customer care had closed.

[Schockwave]

@Jessica148 , have you switched 5G off and made sure that you are using 4G? I have heard that should get you connected. If trying to make and receive calls, make sure that dial assist is switched off too, hope that helps.

[Jessica148]

So my Internet appears to be working although not in the way that I was told it would. As long as there is Verizon coverage, I can make phone calls within the States and get the Internet. If Verizon doesn't work, I'm in trouble. I am leaving tomorrow anyway so I should be OK with what I have left. 

When I am back, I will take this up with ee and go from there. 

Thank you for trying to help, everyone 

[chistery]

In recent years I've had so many issues with roaming in the US. I'm not sure it's EEs or the any UK networks fault. I have inclusive roaming and the US is the one country I always have issues with. I suspect the complexities of roaming, the US frequencies, VoLTE roaming, no 3G, etc. all lead to issues and there's probably no simple solution.

I now always go for a local eSIM option to ensure I have data once I land, and can buy train tickets straight away.

[Schockwave]

@Jessica148 , when I was in Las Vegas, I did not use Verizon, I believe it was T-Mobile, a few years ago now, so cannot remember exactly which one, but definitely not Verizon.

[Jessica148]

And so I am trying to buy an add on because mine expires in a few hours. When i try and buy it, I get told that I need to switch off WiFi. When I do that, I then get told I am off the Internet. How the heck then do I buy an add on? I have no idea why it worked last time. I can't call anyone and I am now stuck in my hotel room because if I lose connection I can't navigate and can't phone anyone. 

[chistery]

@Jessica148  My understanding is you need to wait till the pass expires before you can buy another one.