07-10-2025 07:55 PM
Hi, I'm a Pay Monthly (unlimited data) member (for 20+ years) and in my active add-ons i have "Full Roaming". Does this mean i can use my phone/data in Croatia at no extra cost?
Website just takes me to a calculator page with 1/7/14 day passes
Thanks
Solved! See the answer below or view the solution in context.
07-10-2025 08:19 PM
A screenshot may help, but if you check the wording of what the add-on does, I suspect you'll find it's the free facility to roam - in other words, enabling your phone to connect to foreign networks. The clue is the phrasing "enables the full roaming experience".
As far as roaming costs go, Croatia is within the EE-EU zone thus £2.59/day is the fallback position, this single charge allows full use of your UK allowances for calls, texts & data - with a 50GB/month FUP for data.
That cost can be reduced with 7/12 day passes. There's 2 relevant questions for whether EU-roaming is inclusive within your plan..
1: Did you last re-contract since 7 July 2021? If yes, then your history before that is irrelevant.
2: Are you on an All-rounder, Essentials Plus or Full works plan? The website tool should ask for this. If you do, then the billing add-on is inclusive. If you don't, then you can choose the daily, weekly or 12day pass.
07-10-2025 08:19 PM
A screenshot may help, but if you check the wording of what the add-on does, I suspect you'll find it's the free facility to roam - in other words, enabling your phone to connect to foreign networks. The clue is the phrasing "enables the full roaming experience".
As far as roaming costs go, Croatia is within the EE-EU zone thus £2.59/day is the fallback position, this single charge allows full use of your UK allowances for calls, texts & data - with a 50GB/month FUP for data.
That cost can be reduced with 7/12 day passes. There's 2 relevant questions for whether EU-roaming is inclusive within your plan..
1: Did you last re-contract since 7 July 2021? If yes, then your history before that is irrelevant.
2: Are you on an All-rounder, Essentials Plus or Full works plan? The website tool should ask for this. If you do, then the billing add-on is inclusive. If you don't, then you can choose the daily, weekly or 12day pass.
08-10-2025 03:25 PM
@andyo74 , just to add, please make sure that you have roaming enabled on your account before going abroad. You can text ROAMING to 150 or ring customer service to make sure that it is enabled, if you have not already done so.
08-10-2025 06:30 PM
Hi, this is my plan
and i have this in my add-ons
Thanks
08-10-2025 10:23 PM
There should be an option to click on "full roaming" in your second screenshot and get a description of it, but I strongly suspect this is the free "ability to roam" that I mentioned previously, and which Schockwave alluded to.
On your upper screenshot, I would interpret "Roaming pass EU" as meaning inclusive EU-roaming. Try texting FROM Croatia to 150 - what do you get by response?
09-10-2025 02:28 PM
Hi, It dosn't allow me to click on "full roaming" and i'm not in Croatia yet. thanks