05-08-2025 10:43 AM
Hi,
I have an EE number and am already in South Africa and did not know about setting up roaming before I left. Now when I try and call a number or text a UK number while here in SA it tells me these calls are barred. So now I cant phone 150 it says its barred, I cant phone any number it just says its barred. I can received text messages and calls, but cant make any. My problem is that i dont know how long I will be here for and if I dont make a "Chargable" call they will deactivate my sim card and then I wont be able to use my credit cards or anything wht HMRC as they all send "Pins" out to the phone to enter when logging on to the sites.... Please advise how I make my phone roaming. I am constantly on WIFI and have signal so network issues are not a problem. I am on an android phone.
I have already had the problem where they cancelled my last number and I spent ages changing the mobile number on all my associated accounts and things and DO NOT WANT THIS HAPPENING AGAIN !!!!!
I can see nowhere on the site where I can email EE or chat to them on line.... (quite bad for a 1st world country).... Please dont suggest that I call them form another phone, I did try call the UK from my SA mobile and it cost me R700 for 8min.... I dont have that sort of money to waste, especially since some have spent 3h on the phone trying to sort out similar problems.
thanks in advance for your replies and help
Regards, Jaqui
15-08-2025 09:25 AM
Hi @jaquiharris
I am sorry this has not been EE that has called you, our How Do We Contact You About Your Account? page has ways we get in touch and we have no email address to contact us.
Please make sure to change all passwords you have that use the same email/password combination and contact us and let us know this has happened.
I can see you mentioned blocking the card, please get in touch with your bank and let them know what has happened and they can change any details needed as well.
Our Online Security: Fighting Fraud has advice on scam calls and what to do if you provide details over the phone.
Leanne.