Call diverting

[q4quality]

Hi all,

Thanks for the above info.

Using the above method works for me too.

If I setup a call divert before leaving UK to a different UK number (on O2) which has roaming abroad, will I be charged by EE while abroad for each diverted call to the O2 number?

I would still keep prefer to keep the EE phone ON for the purpose of receiving text messages (which  I believe is free, no matter which country, as long as the sim is attached to a local network).

Best

Q4

[bristolian · Accepted solution]

If an unconditional divert is set from number A > number B, then incoming calls will be diverted within the UK

Text messages are free to receive globally.

[q4quality]

will I be charged for the diverts while abroad by EE if my phone is ON?

If the phone is OFF, I believe there wont be a charge since the divert is not terminated thru the foreign network? 

Could anyone from EE confirm this authoritatively 

[bristolian]

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@q4quality wrote:

will I be charged for the diverts while abroad by EE if my phone is ON?

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Your phone being on or off is only relevant for conditional diverts - in other words, divert if the specific condition is met. This means divert when unreachable, no answer or busy.

An unconditional divert, diverts unconditionally and thus the status of your phone is irrelevant. You can even set & cancel the divert whilst abroad, if circumstances dictate.

[q4quality]

So what would be the answer to my question pls

>> Will I be charged by EE for call diverts set while in UK and roaming abroad when the phone is ON?

>> Will I be charged by EE for call diverts set while in UK and roaming abroad when the phone is OFF/offline

[bristolian]

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@q4quality wrote:

So what would be the answer to my question pls

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The answer depends what divert you are asking about - whether conditional or unconditional.

Unconditional diverts are, by their nature, unconditional and thus operate on the home network irrespective of your phone status.

Conditional diverts are managed on the phone itself and only kick in when the condition is met. If the phone is abroad, then you are open to risk of an "incoming international" and "outgoing divert" call charges. I believe that CS guidance advises of this, although my understanding of the core network config is such that it should not happen in practice.

[q4quality]

My understanding is, roaming charges are applied by EE if the phone is on a foreign network and the foriegn network is in responsible for call routing and termination.

Even with unconditional diverts ON, if the phone is latched on to a foreign network and in the ON state  then they are responsible for the call routing/termination. So even if you have set a divert while in UK to a UK phone, the divert happens via the foreign network which is as good as a call from EE  phone while abroad to > call to O2 UK. Charge will be ON.

In order to avoid this, If the phone is switched OFF, then the phone is marked as offline in the foriegn network, so EE will not attempt to route the call after a certain period of inactivity.

So, while I was with vodafone I always did this way to save roaming charges i.e just switch ON the phone to receive text messages (without getting charged) and then switch OFF.

I hope somebody from EE customer services can clarify this.

[bristolian]

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@q4quality wrote:

Even with unconditional diverts ON, if the phone is latched on to a foreign network and in the ON state  then they are responsible for the call routing/termination. So even if you have set a divert while in UK to a UK phone, the divert happens via the foreign network which is as good as a call from EE  phone while abroad to > call to O2 UK. Charge will be ON.

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Incorrect. The unconditional divert will be effective on EE's UK core network and incoming calls will not be routed to the UE in the first place.

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@q4quality wrote:

In order to avoid this, If the phone is switched OFF, then the phone is marked as offline in the foriegn network, so EE will not attempt to route the call after a certain period of inactivity.

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In the absence of an unconditional divert, once a UE is marked as IMSI-detached, then unconditional "divert on unreachable" will apply to incoming voice, and SMS will be queued.

If there is an unconditional divert, that takes precedence over whether a phone is on or off. Only SMS will be reliant on the on/off status.