Daily Roam Charges

[Kircheboda]

We have been lured away from BT to join EE only to find out that EE have daily Roam Charges, BT did not.

Why are EE charging Roam charges when there is an agreement between EU and UK to not charge for Roaming,   It's a con !

[Matt_124]

Hi @Kircheboda 

Im afraid to inform you, that "agreement" ended when we left the European Union after Brexit.

There are certain EE plans available that include EU Roaming, but it is not a requirement any more for this be free of charge for any network. Any network that offers this free of charge is on a promotional basis and not because they are required to do so.

If you are on EE Mobile and EE Broadband you would be able to get an Unlimited Data SIM with EU Roaming included for £16pm on a 30-day rolling contract. Or you can pay the daily rate on your current plan as and when you travel abroad and only for the days in which you use your phone for a call, text or data.

[Kircheboda]

That is just a lot of Bull….



As you say it is not a requirement for this to be free anymore so EE decided
to charge while others did not.



BT did not charge for Roaming and you cannot call that for a promotional
basis when they have not charged for it since Brexit happened.



O2 do not charge for roaming.



This will be a very short spell at EE, never liked it **bleep** customer service
and website, bye bye will be joining O2 and will recommend everybody else to
do as well.





Your name just came up!


Matt_124 mentioned you in a conversation. Visit
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3xBVF9NRU5USU9OU3xoSw#M48762> Re: to check it out and reply.

Here's what they said:

_____

Hi
<>2h8ZW1haWx8bWVudGlvbl9zdWJzY3JpcHRpb258TTNRNlFDWlQzNVFFNEF8MTQ3NTk5M3xBVF9NR
U5USU9OU3xoSw> @Kircheboda

Im afraid to inform you, that "agreement" ended when we left the European
Union after Brexit.

There are certain EE plans available that include EU Roaming, but it is not
a requirement any more for this be free of charge for any network. Any
network that offers this free of charge is on a promotional basis and not
because they are required to do so.

If you are on EE Mobile and EE Broadband you would be able to get an
Unlimited Data SIM with EU Roaming included for £16pm on a 30-day rolling
contract. Or you can pay the daily rate on your current plan as and when you
travel abroad and only for the days in which you use your phone for a call,
text or data.

_____


.euw1.prod.hosted.lithcloud.com?subject=Re:%20> Reply

The EE Community Team


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[bristolian]

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@Kircheboda wrote:
That is just a lot of Bull….BT did not charge for Roaming and you cannot call that for a promotional
basis when they have not charged for it since Brexit happened.

---

Since there has not been a legal requirement to offer roaming within the EU at no additional cost, then any choice to do so is a commercial decision by an individual operator. Just like different operators have varying approaches to network quality within the UK.

[Matt_124]

I'm sorry if you don't like my answer, but I don't appreciate it being called "Bull..." when I've tried to be as helpful as I can as a fellow customer by spending my time and giving you all the info to help you make an informed choice.

Feel free to throw your toys out of the pram at EE, but not other customers on this forum for trying to help answer your query. 

It quite literally was a promotional term "Roam Like Home" that BT continued to fund themselves after the Brexit change. Evidently other providers have started charging for it since and BT Mobile were in the process of migrating customers to EE so there was no raason to change it as they are no longer accepting new customers. 

With O2 you might be able to use your phone abroad with no charges, but good luck using your data when you're in the UK...