Abroad but can't purchase roaming pass

[madflower]

Hi,

I'm currently in NZ. I received the text from EE on landing with the link to purchase a roaming pass. However it says to turn off WiFi. When I do that the link fails with no Internet connection so I can't access it to buy a pass.

I have data roaming switched on, have phone set to select any network operator and did text roaming to 150 before I left the UK. 

How can I purchase a pass? I have to switch WiFi back on in order to access the EE app and this community.

[bristolian]

The link to purchase a pass abroad is whitelisted precisely for this reason.

Does your phone show a connection to any Kiwi network? From your receiving the welcome text I would assume you do, but a network connection is necessary to use any of calls, texts or mobile data.

[madflower]

Hi,

Thanks for the very quick response. 

Yes, it is showing 2degrees. It maybe that the signal strength isn't good enough where I am?  it's showing 4 bars with an R above them.  I'm physically in the same place as when I initially switched the phone back on after landing.

I'll try again tomorrow elsewhere and see what happens. This may be a daft question but should I have mobile data switched on as well as data roaming?  I've tried with and without with the same result. I want to get it right when I try tomorrow. 

[XRaySpeX]

Yes, if you wanna use data anywhere in the world, not just roaming.

[bristolian · Accepted solution]

The "mobile data" toggle switch enables the use of mobile data. The "data roaming" toggle switch enables data whilst roaming, i.e. not on your home network

Try manually swapping between local networks using your phone's network selection menu. See if the issue persists on alternate operators - assuming you are still not able to use 2Degrees.

[madflower]

Thank you, trying a different network worked.

It would be so much easier if you could buy a pass via the app or in advance!

[Leanne_T]

Morning @madflower 

Thanks for letting us know this worked for you and for the feedback for the roaming pass. 

Have a lovely time.

Leanne 🙂

[DrD2]

Same story, other side of the world. Landed in Vancouver (having waited to buy a roaming pass); followed SMS link, wifi off, and no way to purchase: Just told that I'm in Canada and have no roaming data.  Very poor system.  

[bristolian]

The previous posts in this thread advised that trying a different local network resolved the issue. You've not mentioned trying this, so the logical assumption is that you've not done so.

Try manually selecting alternate local networks, if the issue persists can you post back with a screenshot of the error message you encounter?