100% off early upgrade fee.

[Rorybean]

Hi all.

Had a notification on my EE app that I could upgrade now and pay no upgrade fee.

When I go to the upgrades page it still saying I need to pay the £196 early upgrade fee.

Anybody know why this is ? It doesn't really give me much information .

Thanks

[Christopher_G]

When you get to the checkout, is there a 'redeem now' button, @Rorybean?

Chris

[Rorybean]

No no redeem button, or anything for a code.

Just says price to pay which is the full early upgrade cost.

[Christopher_B]

Hi @Rorybean

As you go through the process does it any point mention this being a trade-in deal?

Thanks 

Chris

[Rorybean]

No mention of a trade in deal either.

I think I'll just wait until February to upgrade .

Too much hassle to try and sort out.

Thanks though 👍

[shikariunite]

I have the same issue. Upgrade due in January and I'm getting the 100% early upgrade. 

Have put in a complaint with EE about it, as advisors say I have to pay the £200 upgrade fee still. 

[Christopher_B]

Hi @shikariunite

I hope you're well and having a nice day, other than this issue of course.

When looking at this online, does it mention that this is a trade in offer at all? 

Thanks 

Chris

[shikariunite]

It doesntSent from my Galaxy

[Christopher_B]

Thanks @shikariunite

When you spoke to the advisor were they able to shed any light on why this is showing?

Thanks 

Chris

[TheHeinzMan]

 I Have the same issue, there is no mention of redeeming anything nor a mention of it being a trade-in deal. just says what it does in the picture suppliedonce you acc click onto it it takes you to your selection of phones like normal, everything listed with a fee etc, once at the checkout same thing everything has the FULL Fee