18-10-2022 12:21 PM
I have an unused number since 2019 which has not been topped up since then. I live overseas and will be in the UK next week. I inserted the sim card and tried to top up but do not receive the code to confirm. Is this number still valid?
Thanks
18-10-2022 01:35 PM
@Warber that Sim card will no longer be valid you’ll need a new one.
18-10-2022 08:12 PM
Makes sense - thanks so much. Only hope now I still have, and can transfer, that old number (somehow doubt that 🙂
18-10-2022 08:30 PM
Your old no. has gone for good as you didn't use it for years.
EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
19-10-2022 11:14 AM
Got it, thanks
19-10-2022 04:54 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.