refer a friend does not work

[LLH88]

Hi,

1. My friend use this link (https://ee.co.uk/pay-as-you-go-packs-refer) to order a PAYG, but there was not place to fill in my information until the card was sent out? How did EE know when referred her?

2. How do I check my refer a friend records?

[Leanne_T]

Yes, we do have a refer offer for eligible customers @LLH88

Once the SIM cards have arrived, please call us on 150 and the team can check this for you. 

Leanne.

[LLH88]

and is the link correct?

[Leanne_T]

The link would have been on the letter to refer a friend and is correct @LLH88

This is available to existing pay as you go (PAYG) customers on £10 or more packs. Refer a friend and receive a £10 Amazon Gift Card each.

 The friend must not already be an EE pay as you go customer, be over 18 years old and must purchase a £10 or more pay as you go pack. The voucher will be sent by email within seven days of the friend's purchase.

Leanne.

[LLH88]

Didn't I just tell you there was no instruction or Link about referring a friend on that letter?

[Leanne_T]

That link is correct @LLH88

I have posted extra details as above. 

Leanne.

[LLH88]

OK, if the link was correct then it needs improvement.

It is the most logical thing for a referral program: It should let people fill in directly who invited them either through a unique link or referral code or at least who is the referrer. 

Regards,

[Leanne_T]

Hi @LLH88

Please give us a call on 150 or 0800 079 8586 once you have the SIM and the team will check this for you, we have no access to this information on the community. 

Leanne.

[LLH88 · Accepted solution]

I just phoned the 150 and I was told that the link was not correct.

It has to be a unique link that is received from EE by text. Then my friend can use that link to order a card. The text could be sent out randomly so, at the moment, I am not eligible to refer a friend.

[Christopher_G]

Ah, OK @LLH88

Thanks for coming back to explain.

Chris

[XRaySpeX]

Yes, the correct link is given out by invitation, not by Google.