order number

[jwwong2812]

i got a sim on 10 Sept., and the 10 GPB aleady charged. When can Ｉgot the top up value? The leaflet stated that my 10 GBP top up will be added to my account within two days. 

[mod edit: please do not post personal information on the public board. Thanks!]

[Katie_B]

Hi @jwwong2812. 

Thanks for getting back to us. 

If you text AL to 150 again today what reports back?

Are you in the UK connecting to the EE home network?

Katie

[jwwong2812]

AL to 150 reply

your current balance as of today 12:12 is GBP0.00. for more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

I am in UK.  I am not using EE home broadband network .

[Katie_B]

Thanks for confirming @jwwong2812. 

If your SIM has not activated please give us a call from any landline or provider on 0800 956 6000. 

Katie