Can't get pay as you go pack

[JayS69]

I'm logged in into my EE account. I've successfully topped up my account. I have enough funds to get £10 pay as you go subscription pack but everytime I do it I get a payment error, screenshot below. I tried 3 different cards, all have enough funds. What's the problem?

 

[XRaySpeX]

@JayS69 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. 

[JayS69]

Thanks but I don't need to top up my account again, Ive got enough funs on my account. Just can't get a subscription pack 

[XRaySpeX]

Oh, your OP shows a Payment Error not a Buying Pack Error.

What happens when you text PACK10 to 150?

[JayS69]

I can't text or call 😞 

[Katie_B]

Hi @JayS69. 

Texting 150 is a free service. 

Do you see an error when texting PACK10 to 150?

Katie

[JayS69]

Thank you for your help but I can't even text 150

 

[Katie_B]

Thanks for trying @JayS69. 

When was the last time you used your SIM for any chargeable action?

Katie

[JayS69]

I haven't really used it in last 12 months, only received couple of texts. Ive been told, I have to top up my account every 6 months to keep the number so I did 

[XRaySpeX]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 179 days (~6 months) of non-chargeable use. You then have a further 90 days (~3 months) period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.