order number

jwwong2812 · ‎12-09-2024

i got a sim on 10 Sept., and the 10 GPB aleady charged. When can Ｉgot the top up value? The leaflet stated that my 10 GBP top up will be added to my account within two days.

[mod edit: please do not post personal information on the public board. Thanks!]

XRaySpeX · ‎12-09-2024

@jwwong2812 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

jwwong2812 · ‎12-09-2024

150 reply

your current balance as of today 12:04 is 0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

XRaySpeX · ‎12-09-2024

I should give it until tomorrow & check AL again.

Are you in UK? It's not 12:04 here yet for 2 hours.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

jwwong2812 · ‎12-09-2024

Sorry, do you mean the SIM can be used by tomorrow?

XRaySpeX · ‎12-09-2024

No, I mean to 1st check as I said.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

jwwong2812 · ‎12-09-2024

Can I have an exact date, when can I use the number please ?

XRaySpeX · ‎12-09-2024

No, I wouldn't know. You'll just have to suck it & see.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Michael_D · ‎13-09-2024

Hi @jwwong2812.

Welcome to the community.

Are you able to use the SIM today?

When you purchased the SIM was it to get the £10 pack to give you minutes, texts and data to use?

Michael

jwwong2812 · ‎13-09-2024

Hi here is my case

Order number: ************

I bought a plan on 5 Sept 2024, and got email confirmation on the same day, the money is charged to our bank account also on 5 Sept 2024. And I received the SIM card through the post on 10 Sept. 2024. But I still not able to use the SIM.

From the email order confirmation, the plan is 20GB SIM plan.

I could send the document ( email confirmation, the delivery note ) to you for your checking if need, just let me know where/ email address I should send it.