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no signal after doing a chargeback

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fowlerliam188
Explorer

‎14-07-2026 12:58 AM

last week i bought a pack but the allowances did not apply, i did a chargeback with my bank to get the money back, now my phone says emergency calls only

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Ali_A
EE Community Support Team
In response to fowlerliam188

‎14-07-2026 06:37 PM - edited ‎15-07-2026 08:02 AM

Hi @fowlerliam188 

Sorry to hear your top-up did not initiate your allowances as expected. 
The best course of action would be to contact customer service team on 150 who could check your top-up and ensure your pack and allowances are activated.

However, as you have initiated a chargeback on the first top-up on a new SIM without any top-up history, this will automatically cause the SIM to be disconnected. 

Sadly, the account will not be re-connected. 

To use Pay as you go you'll need to obtain a new Pay as you go SIM. 

Ali 

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XRaySpeX
EE Community Star
EE Community Star

‎14-07-2026 02:18 AM

@fowlerliam188 : It would do! Doing a Chargeback has cancelled your purchase of an EE PAYG SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎14-07-2026 08:22 AM

@fowlerliam188  when this happens the best thing you can do is restart the device so it refreshes the connection and it updates.   Occasionally this happens and a device restart sorts it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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fowlerliam188
Explorer
In response to XRaySpeX

‎14-07-2026 05:15 PM

i bought the sim card in a shop and topped it up online, doing a chargeback should have just removed the top up, i cant even call 150 now

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Ali_A
EE Community Support Team
In response to fowlerliam188

‎14-07-2026 06:37 PM - edited ‎15-07-2026 08:02 AM

Hi @fowlerliam188 

Sorry to hear your top-up did not initiate your allowances as expected. 
The best course of action would be to contact customer service team on 150 who could check your top-up and ensure your pack and allowances are activated.

However, as you have initiated a chargeback on the first top-up on a new SIM without any top-up history, this will automatically cause the SIM to be disconnected. 

Sadly, the account will not be re-connected. 

To use Pay as you go you'll need to obtain a new Pay as you go SIM. 

Ali 

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