no signal after doing a chargeback

[fowlerliam188]

last week i bought a pack but the allowances did not apply, i did a chargeback with my bank to get the money back, now my phone says emergency calls only

[XRaySpeX]

@fowlerliam188 : It would do! Doing a Chargeback has cancelled your purchase of an EE PAYG SIM.

[Chris_B]

@fowlerliam188  when this happens the best thing you can do is restart the device so it refreshes the connection and it updates.   Occasionally this happens and a device restart sorts it. 

[fowlerliam188]

i bought the sim card in a shop and topped it up online, doing a chargeback should have just removed the top up, i cant even call 150 now

[Ali_A · Accepted solution]

Hi @fowlerliam188 

Sorry to hear your top-up did not initiate your allowances as expected. 
The best course of action would be to contact customer service team on 150 who could check your top-up and ensure your pack and allowances are activated.

However, as you have initiated a chargeback on the first top-up on a new SIM without any top-up history, this will automatically cause the SIM to be disconnected. 

Sadly, the account will not be re-connected. 

To use Pay as you go you'll need to obtain a new Pay as you go SIM. 

Ali