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just brought a e sim

oweneve1
Explorer

‎04-10-2025 11:37 AM

hello does anyone know how to activate a new pay as you go SIM card I brought it form a shop yesterday but I can’t receive texts or anything still? 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎04-10-2025 12:05 PM - edited ‎04-10-2025 12:06 PM

Hi @oweneve1 

Are you in the UK.

Does your device show that it's connected to EE network.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
oweneve1
Explorer
In response to Northerner

‎04-10-2025 12:48 PM

Hello Yh I am in the uk and it does say the EE but I still can’t get texts through 

0 Helpful
Matt_124
EE Community Star
EE Community Star
In response to oweneve1

‎04-10-2025 01:22 PM

Have you topped up the SIM yet?

There is a required first-time top-up on EE PAYG SIMs to remove the security block on receiving SMS.

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