data pack auto renewal

[EEManna]

is there anyone ?

[XRaySpeX]

Yes, what's the query? Please clearly explain your issue & circumstances in greater detail so we may be able to help you with it.

[EEManna]

My data pack is finished , I want to renew with auto debit , but it shows me my data pack expires on 12th april , so they will charge me on 12 april but I want 15£ data pack right now.

[XRaySpeX]

@EEManna : What's that to do with Home Broadband?

Buy the £15 pack right now with your direct card payment & then text NOW to 150.

[EEManna]

So should I connect my Bank card with EE for monthly 15£ renewal and Text NOW to 150 for £15 data pack? Will they charge me again on 12th april? please reply asap.

[EEManna]

My data pack was supposed to be finished on 12th of april

[XRaySpeX]

I thought from what you said that you already had an auto direct card payment , but if not when buying the pack choose to pay by direct card payment.

If you force a pack to start now it will expire in 30 days time.

[EEManna]

But EE shows me if i set up direct renewal they will charge me on 12 april  .So i am confused will they charge me double. Now (if i choose force to send NOW to 150) and 12 april. 

[XRaySpeX]

You won't be charged double! 12 Apr. is as it stands now if you did nowt but if you buy another pack now you won't be charged again until that new pack expires.

[EEManna]

Thank you so much for your help. I am going to link my card and buy the pack now.