Pay as you go

A place to give pointers and seek advice on using pay as you go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 801 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1145 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 25022 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13483 Views
  • 0 replies
  • 6 Helpful

New EE PAYG Customer - Errors and Questions

Hi, I moved to the UK a couple weeks ago and grabbed a 15 GB (30 GB first 3 months) for £15 per month SIM card from Heathrow when I arrived. I have a few errors I'm encountering and questions: When I try to view my pack details, it's displayed "Syste...

Error 1.png Error 2.png
frankn2 by Investigator
  • 657 Views
  • 6 replies
  • 1 Helpful

Have done Change pack topup paid but old pack got renewed

Hi , I have just paid for a new pack via online link by choosing change pack topup but still old pack got renewed and remaining balance added as credit , I’m 100% sure I have done that correctly online by navigating through correct options but still ...

Rudra by Explorer
  • 434 Views
  • 3 replies
  • 1 Helpful

Re: How to live chat with EE team ?

Is there a live chat service (or is the community page(s) the equivalent?I need to find out where to top up three new SIM cards PAYG which have been assigned to my contract account but are not visible in MyEE.Thanks in advance.Lee

sdclee by Visitor
  • 374 Views
  • 3 replies
  • 0 Helpful

Resolved! £10 top with new phone nowhere to be seen on my A/c!

I bought a new phone from my local EE shop (not a smartphone) including a £10 top-up. Not being an expert with mobile phones, I phoned 150 to ask why the top-up had not appeared in my Account.  I had expected to see my credit increased by £10. The yo...

Joanie1 by Contributor
  • 681 Views
  • 7 replies
  • 1 Helpful

Billing

Hi,My plan and my monthly payment is £10. I am done the monthly payment on time. And I didn't have any extra usages. But  EE showing the bill £30.48 due date is mid of August. What is it ?  Please reply. Thank you. Rita_

Rita_ by Visitor
  • 285 Views
  • 1 replies
  • 2 Helpful

Top up

I have been trying to top up my pay as you go phone on line and by text for the last 4 days but all I get is a message saying there is a problem with the page. I have no credit on my phone, so where do I go from here?

ES24 by Visitor
  • 306 Views
  • 1 replies
  • 2 Helpful

call abroad

I have sim payg with call abroad active. Do I need to top up every month to keep this add-on active or balance is available until I spend whole credit without time limit ?

Piotrjpp by Visitor
  • 356 Views
  • 1 replies
  • 2 Helpful

Resolved! Top up 4gee Wi-Fi mini

Hi,I need to top up my 4gee Wi-Fi mini but no amount of searching through the website and asking my geek friends is working. I’ve read about loads of people having this issue so this NEEDS fixing! We’ve been let down by Virgin Media today with regard...

Kewood92 by Investigator
  • 1239 Views
  • 9 replies
  • 4 Helpful

unlimited data add on

durring my previous top up i was able to add on a unlimited data add on, this time it isnt showing me a option for unlimited data add on, is there a restriction on unlimited data add ons?

MatildaB by Visitor
  • 786 Views
  • 7 replies
  • 2 Helpful