activate pack

ziggywiggle
Visitor

‎15-06-2023 01:03 PM

Please help . App not working . I’ve been debited but it’s not been activated and none of your cs numbers work

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎15-06-2023 01:14 PM

@ziggywiggle  To call customer services it’s 150 from your EE phone and you need credit on your account to pay a flat rate charge.   The app is working but have you tried clearing your device cache and perhaps uninstalling and reinstalling the app ?    Also have you tried restarting the device since the purchase of this pack ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎15-06-2023 01:27 PM

@ziggywiggle : What does texting AL to 150 from your no. fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP