account closed without my knowledge. I'm out of the country returning to the uk

[kennysandalls]

HI i've been abroad for some time and thought i had kept my EE sim active but it seems that my account has been closed.

I'm returning to the UK on the 26th May and as previously done i assume i could just put credit onto my phone and make a call and it becomes active again. 

I would like to active my old number with EE and get data and want to know if anyone from EE can help me.  

[Northerner · Accepted solution]

Hi @kennysandalls 

Please read EE hibernation policy and how to reactivate your number (if possible): 

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad...

Thanks 

[XRaySpeX]

@kennysandalls : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.