My EE Contract is longer than I agreed to

ManalFaris · ‎12-01-2023

I signed up for a 12 month EE contract in January 2022 and it should be ending this month. However, when I checked my contract it’s down as 24 months.
I’m entirely certain I didn’t agree to this because I knew I’d be leaving the country at the end of 2022 and so it would not be useful to me.
Is there a way to terminate this contract as it was either miswritten or 24 months was chosen against my knowledge.

XRaySpeX · ‎12-01-2023

Why didn't you check your contract term at the beginning rather than waiting until now? 1st thing I would've have done is to check that what I got was what I signed up for.

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Schockwave · ‎12-01-2023

@ManalFaris , this is not customer service, you will have to speak to them and see what they can do for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Leanne_T · ‎12-01-2023

Hi @ManalFaris

Thanks for coming here.

Please call us on 150 or +44 7953966250 if you are abroad and using another phone, and the team will get this looked into for you.

Thanks.

Leanne.