Wrong

Yusen · ‎04-09-2024

I've topped up £20 to my EE for 50GB pack, but I only received 5GB for 30days and £20 are gone

Chris_S · ‎04-09-2024

Hi @Yusen Thanks for getting in touch with us here at the Community.

I can imagine you'll be concerned that you've not got the amount of data that you were expecting, so I want to make sure we get this looked into as soon as possible for you.

I'd recommend giving our customer service team a call so that they can look into your account.

To speak to them, you'd just need to call 150 from your EE phone

Chris S

View solution in original post

Chris_S · ‎04-09-2024

Hi @Yusen Thanks for getting in touch with us here at the Community.

I can imagine you'll be concerned that you've not got the amount of data that you were expecting, so I want to make sure we get this looked into as soon as possible for you.

I'd recommend giving our customer service team a call so that they can look into your account.

To speak to them, you'd just need to call 150 from your EE phone

Chris S

XRaySpeX · ‎04-09-2024

@Yusen : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP